Refund policy
Last Updated: June 2026
At Chavely, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a free 30-day return and refund policy.
Eligibility for Returns
Items may be returned within 30 days of delivery.
To qualify for a return:
- Items must be unused and in original condition.
- Items should be returned with original packaging whenever possible.
- Proof of purchase is required.
Free Returns
We proudly offer free return shipping worldwide.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds will be processed to the original payment method within 5-10 business days.
Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Final sale items
- Products damaged due to misuse
- Personalized items where customization errors were not caused by us
Damaged or Defective Products
If your order arrives damaged or defective, please contact us immediately with photos of the item and packaging.
Exchanges
If you wish to exchange an item, please contact our support team for assistance.
Contact Information
Email: support@Chavely.site
Phone: (888) 288-2106
Address:
540 Rue des Trembles
Québec, QC G3G 2E9
Canada